Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Resolve technical issues and meet end-users' needs through live chat and email support
• Maintain end-to-end problem ownership and ensure compliance with Service Level Agreements (SLAs)
• Collaborate with team members and escalate issues to appropriate support teams when necessary

Required Qualifications

• High school graduate or equivalent
• U.S. Citizenship required with the ability to obtain and maintain a Public Trust clearance
• Previous customer service experience
• Ability to type 45 WPM and accurately document ticketing information
• Proficiency in using Windows-based applications and Microsoft Office