Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Engage with customers via email and outbound calls to establish rapport
• Gather information regarding customers' financial situations and goals
• Educate customers and loan officers about the next steps in the loan process

Required Qualifications

• 1-2 years of customer service, call center, or sales experience
• Proficiency with Microsoft Office programs such as Word, Excel, and Outlook
• High School Diploma or equivalent; some college preferred
• Experience in the mortgage or real estate industry preferred
• Must be able to verify identity and employment eligibility to work in the U.S