Customer Service Representative

Job Summary

A company is looking for a Customer Service Provider to support clients and patients in a remote setting.

Key Responsibilities

• Handle escalated patient calls and de-escalate situations effectively
• Work proficiently in multiple client systems and various communication channels, including Web Chat
• Mentor new employees and develop proficiency in AR Management procedures as directed by management

Required Qualifications

• High School Diploma or equivalent combination of education and relevant experience
• One year or more of customer service support experience in a remote setting preferred
• Strong organizational, multi-tasking, and time-management skills
• Ability to work independently and as part of a team