Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I - REMOTE.

Key Responsibilities

• Responds to customer inquiries through various communication channels, providing accurate and timely information
• Clarifies and resolves customer issues by identifying needs and implementing effective solutions
• Documents all interactions in the CRM system and adheres to quality standards and key performance indicators (KPIs)

Required Qualifications

• H.S. Diploma or GED required
• Associate Degree or some college coursework in a related field preferred
• 1-2 years of customer service experience required, preferably in a call center or help desk environment
• Familiarity with CRM software and customer service tools preferred