Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support the Retirement Plan Services business.

Key Responsibilities

• Handle inbound calls and email correspondence from stakeholders regarding retirement plan inquiries
• Educate customers about their retirement plans while providing accurate information and problem resolution
• Meet established performance goals, contribute to process improvements, and maintain professionalism in a fast-paced environment

Required Qualifications

• High School Diploma or GED
• 0-1+ years of general experience
• Ability to work in a team-oriented environment
• Proficiency with Microsoft Office Suite
• Internet bandwidth of at least 12 Mbps for remote work