Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide exceptional support to clients enrolled in financial hardship programs.

Key Responsibilities

• Provide helpful and caring customer service through high volume inbound and outbound calls, addressing client requests and educating them on programs
• Identify, analyze, and resolve client issues while maintaining positive client relations and collaborating with other departments
• Continuously learn and utilize company knowledge to deliver accurate solutions and meet performance expectations focused on service quality and efficiency

Required Qualifications

• Minimum 1 year of call center experience required (high volume preferred)
• Bilingual in Spanish preferred but not required
• Reliable, high-speed internet connection is required
• Strong computer technical skills with the ability to navigate complex systems
• Ability to work from home in a distraction-free environment