Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Act as the initial point of contact for inquiries from NJ Family Care beneficiaries and community organizations
• Provide telephone support to applicants, beneficiaries, and enrollees, documenting requests and status changes
• Maintain proficiency in NJ Family Care program policies and provide accurate information to customers

Required Qualifications

• Basic understanding of a call center environment and quality monitoring processes
• High School diploma or GED
• Ability to work effectively with diverse backgrounds
• Background and drug screening required
• Commitment to achieving results through knowledge and empathy