Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Handle a high volume of inbound phone contacts in a fast-paced environment
• Identify root causes of complex issues and provide effective resolutions while managing customer expectations
• Adhere to performance metrics and maintain compliance with internal policies and procedures

Required Qualifications

• 2+ years of call center or relevant customer service experience
• Digital proficiency in web-based and e-commerce software applications
• Ability to maintain high levels of customer care in complex situations
• Comfortable in a dynamic and evolving work environment
• Willingness to work a structured schedule, including weekends