Customer Service Representative

Job Summary

A company is looking for a Part Time Customer Service Representative (remote).

Key Responsibilities

• Answer a high volume of inbound technical phone calls
• Troubleshoot, diagnose, and resolve technical issues with high First Contact Resolution rates
• Document all issues, comments, and resolutions in appropriate software systems

Required Qualifications

• High school diploma or GED; Associate or bachelor's degree in healthcare management preferred
• Minimum of two years' experience in customer service, including six months in a lower-level customer care representative role
• Understanding of the insurance industry, electronic claims, medical office knowledge, and/or coding/billing preferred
• Technical expertise with specialized applications and knowledge of hardware and software
• Knowledge of claim formats and HIPAA transaction sets preferred