Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide high-quality customer care for B2B customers.

Key Responsibilities

• Validate and process customer orders accurately and timely, understanding unique customer requirements
• Manage order modifications and respond to customer inquiries regarding order status, inventory, and pricing
• Collaborate with cross-functional departments to resolve customer-related issues and ensure effective communication

Required Qualifications

• Minimum of 2 years of customer service experience in a service industry
• Proficient in Excel, Word, and PowerPoint
• Ability to manage a high volume of work with accuracy
• Demonstrated ability to work independently and collaboratively in a team environment
• Associate's or Bachelor's degree preferred; prior ERP experience is a plus