Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Deliver exceptional customer experiences and manage inbound calls for product and warranty inquiries
• Utilize technology for product identification, troubleshooting, and guiding consumers through repair processes
• Document customer interactions and meet daily performance targets in call quality and productivity

Required Qualifications

• High School diploma or equivalent required
• 2 years experience in a contact center or fast-paced customer service environment required
• Proficient PC skills, especially in Microsoft Office suite
• Ability to thrive in a focused, low mobility work environment
• Must meet internet speed requirements and pass background and drug tests