Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Provide quick, confident, and friendly responses to subscribers via email, chat, and phone
• Actively listen to troubleshoot issues and determine the root cause to find solutions for customers
• Maintain and update customer accounts, subscriptions, and billing information per department policies

Required Qualifications

• 1-2 years of experience in customer service and call center or phone support positions
• Experience in HelpDesk or CRM databases
• Proficient in technical troubleshooting and knowledge of digital streaming services and devices
• Ability to work from home with access to a high-speed internet router
• Flexible schedule with availability to work nights, weekends, and holidays