Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Work From Home (CST or EST Time Zones).

Key Responsibilities

• Handle customer service inquiries and problems via telephone, internet, or written correspondence
• Engage and educate members about their unique needs and Aetna plans
• Document and track contacts with members, providers, and plan sponsors while resolving issues and answering questions

Required Qualifications

• 1+ years of customer service experience
• High-speed internet with consistent speeds above 25mbps
• Willingness to work Monday - Friday within an 8-hour workday between 8am-6pm in the local time zone
• High School diploma, G.E.D., or equivalent experience