Customer Service Representative

Job Summary

A company is looking for a VBC Customer Services Representative I - Remote.

Key Responsibilities

• Answer incoming calls from providers, health plans, and members regarding eligibility, benefits, claims, coverage, and authorizations
• Provide assistance in resolving issues related to claims, authorizations, and eligibility inquiries
• Retrieve voicemails and manage call queues effectively

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• 1-3 years of customer service experience in a call center or healthcare environment preferred
• Knowledge of CPT, ICD-10, HCPCS codes, HCFA1500, and UB04 billing forms
• Strong sense of responsibility for providing a great customer experience
• Detail-oriented and highly organized