Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to serve as the first point of contact for customers, handling inquiries, complaints, and support requests.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via various communication channels
• Handle and resolve customer complaints, providing appropriate solutions within company guidelines
• Process orders, returns, refunds, and exchanges accurately using internal systems

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred
• Proven customer support experience or experience in a client-facing role is a plus
• Proficient with basic computer systems and customer service software
• Willingness to work flexible shifts, including evenings, weekends, or holidays, if required