Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (CSR).

Key Responsibilities

• Manage inbound and outbound communications, addressing inquiries and confirming orders
• Oversee order workflow, ensuring efficient handling of patient requests and documentation
• Achieve performance metrics related to call volume and customer satisfaction

Required Qualifications

• 1-2 years of customer service experience, preferably in a call center or healthcare setting
• Proficient in customer relationship management (CRM) systems and Microsoft Office applications
• Ability to accurately document and manage detailed customer and patient information
• Experience in handling high-volume communications professionally and empathetically