Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide technical assistance and support to end-users.

Key Responsibilities

• Resolve technical issues and meet end-users' needs through live chat and email
• Maintain end-to-end problem ownership and ensure compliance with Service Level Agreements (SLA)
• Collaborate with the Customer Support team and escalate issues to appropriate support teams when necessary

Required Qualifications

• High school graduate or equivalent with at least one year of customer service experience
• Must be a U.S. Citizen with the ability to obtain a Public Trust clearance
• Typing speed of at least 45 words per minute
• Ability to document ticketing information accurately with minimal errors
• Experience with Windows-based applications and willingness to work on weekends or rotating schedules