Customer Service Representative

Job Summary

A company is looking for a Provider Customer Service Representative.

Key Responsibilities

• Provide customer-focused service by addressing inquiries and resolving issues for members, providers, and hospitals
• Utilize knowledge of plans, products, procedures, and systems to enhance customer satisfaction and retention
• Project a professional image over the telephone, ensuring a positive public perception during interactions

Required Qualifications

• Experience in a production environment
• Customer service experience in a transaction-based environment, such as a call center or retail location
• Strong computer navigation and typing skills
• Ability to manage multiple tasks in a high-volume environment
• High School Diploma or G.E.D