Customer Service Representative

Job Summary

A company is looking for a part-time Customer Service Representative.

Key Responsibilities

• Communicate with customers through various channels including phone, email, chat, and social media
• Respond promptly to customer inquiries related to billing, technical support, homeschooling, and product questions
• Keep records of customer interactions and follow up to ensure resolution of concerns

Required Qualifications

• Minimum of 2 years of customer service and retention experience
• Proficient knowledge of Microsoft Office, Google Drive, and email systems
• Minimum of 1 year of homeschooling experience is a plus
• Required internet speed of at least 7 Mbps
• Availability to work occasional Saturdays and mandatory overtime during peak months