Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support and assistance to members regarding their benefits and services.

Key Responsibilities

• Serve as the primary contact for member inquiries related to benefits, eligibility, and claims
• Educate members and follow up on issues to ensure resolution and satisfaction
• Document member interactions and maintain compliance with policies and regulatory requirements

Required Qualifications

• 1-2 years of call center or related customer service experience required
• 1-2 years of prior experience with Medicare benefits preferred
• Experience in the healthcare, insurance, or pharmacy industry is highly desirable
• Data entry and general computer skills are required
• Ability to maintain a calm demeanor in high-pressure situations is essential