Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Cardmember Services.

Key Responsibilities

• Answer incoming calls and assist customers with credit card account inquiries
• Educate customers on U.S. Bank products and services while resolving their concerns
• De-escalate customer issues and guide them through troubleshooting using digital tools

Required Qualifications

• High school diploma or equivalent
• Two to four years of experience in a customer service position
• Thorough knowledge of products, services, and applicable regulations
• Proficient computer skills, especially in Microsoft Office applications
• Ability to handle difficult customer calls and resolve issues effectively