Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Handles member and provider inquiries via telephone, portal, or written correspondence
• Provides solutions and educates customers about benefits and services to enhance their experience
• Assists with billing questions, claims adjustments, appeals, and pre-authorizations

Required Qualifications

• High School Diploma/GED
• 2 years of call center experience
• 2 years of insurance and/or claims administration experience
• Ability to take initiative and complete responsibilities
• Knowledge of insurance or claims administration