Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Carrier Focused (Remote).

Key Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, and text
• Create and manage customer loads, pickups, and delivery schedules while coordinating with internal teams
• Resolve customer complaints and maintain detailed records of customer interactions and transactions

Required Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 2+ years of experience in customer service, preferably in the scrap or recycling industry
• Proficiency in Microsoft Office Suite; experience with industry-specific software is a plus
• Ability to multitask, prioritize, and manage time effectively
• Familiarity with materials commonly handled in scrap operations is an asset