Customer Service Representative

Job Summary

A company is looking for a Customer Service Rep (Property & Casualty).

Key Responsibilities

• Provide quality customer service by answering inbound calls or chats regarding personal lines insurance policies
• Manage call metrics and prioritize workflow to ensure efficient processing of transactions
• Develop customer relationships and take ownership of calls until resolution is achieved

Required Qualifications

• Associate or bachelor's degree, preferably in business, or equivalent experience in Personal Lines insurance
• Thorough knowledge of Property/Casualty Insurance operations and policy elements
• Two to four years of agency experience in Personal Lines is preferred
• Active 4-40 licenses are preferred but not required