Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide technical assistance to end-users on USPS.com and associated applications.

Key Responsibilities

• Resolve technical issues and meet end-users' needs using provided software and knowledgebase
• Maintain end-to-end problem ownership of chat and email sessions while adhering to Service Level Agreement (SLA) parameters
• Collaborate with Customer Support team and escalate issues to appropriate support teams when necessary

Required Qualifications

• High school diploma or equivalent
• U.S. Citizenship with the ability to obtain and maintain a Public Trust clearance
• Previous experience in a Technical Support or Customer Service Representative role
• Ability to type at least 45 words per minute
• Proficiency in Windows-based software and Microsoft Office tools