Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support to clients and participants.

Key Responsibilities

• Field phone calls and emails from clients and participants regarding various inquiries
• Process forms and enter data related to benefit processes in a timely manner
• Provide high-level customer service and maintain quality work that aligns with company values

Required Qualifications

• High school graduate/GED required; Associate's or Bachelor's degree preferred
• At least one year of professional work experience, preferably in a call center or high call volume environment
• Experience in benefits management (CDH and COBRA knowledge) is highly preferred
• Availability for 3-4 weeks of training and subsequent regular work hours
• Experience using the Alegeus system is highly preferred