Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative- Mid Shift.

Key Responsibilities

• Field phone calls and emails from clients and participants regarding account inquiries and support
• Process forms and enter data related to benefit processes in a timely manner
• Provide high-level customer service and maintain quality work that aligns with company values

Required Qualifications

• High school graduate or GED; an Associate's or Bachelor's degree is preferred
• At least one year of professional work experience, preferably in a call center or high call volume environment
• Experience with benefits management and knowledge of COBRA is highly preferred
• Availability for training and to work mid-shift hours after training
• Strong organizational skills and the ability to multi-task in a collaborative environment