Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative II in San Antonio.

Key Responsibilities

• Provide technical and customer service support, troubleshoot issues, and educate patients on products
• Document patient and customer feedback, and conduct follow-up calls to resolve concerns
• Meet performance metrics related to quality, courtesy, and expertise as defined by management

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years of call center or customer service experience
• Experience in a technical troubleshooting helpdesk role
• Ability to navigate multiple software programs simultaneously
• Knowledge of HIPAA and FDA regulations is preferred