Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative II to manage customer inquiries and resolve issues.

Key Responsibilities

• Field customer service inquiries and transactions of varying complexity from different customer sectors
• Establish and maintain customer accounts, process service changes, and handle billing requests
• Support other service lines and serve as a training resource for new hires

Required Qualifications

• High school diploma or G.E.D. (accredited)
• Two years of experience in customer service or call center environment
• Proficiency in MS Office and strong keyboarding skills
• Ability to handle multi-tasking and manage difficult customer situations
• Must reside in Kirkland, WA