Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to serve as the first point of contact for customers.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Diagnose and resolve issues related to orders, account access, and basic software functionality
• Review new registration requests and verify customer legitimacy to create or activate accounts

Required Qualifications:

• High-school diploma or equivalent required; bachelor's degree preferred
• One to two years in a customer-facing role, ideally within SaaS, e-commerce, or healthcare technology
• Proficiency with Microsoft 365 or Google Workspace; CRM experience preferred
• Typing speed of at least 45 WPM with high accuracy
• Authorization to work in the United States