Customer Service Representative

Job Summary

A company is looking for a Customer Service Call Center Representative.

Key Responsibilities

• Handle inbound calls from customers in a Call Center environment while delivering quality service
• Prepare documents as needed to fulfill customer requests and maintain accurate customer account information
• Educate and counsel customers on policy terms and the cancellation process

Required Qualifications

• High school graduate or equivalent
• Bilingual in Spanish preferred
• Previous telephone customer service experience preferred
• Ability to perform accurate data input into various software
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)