Customer Service Representative

Job Summary

A company is looking for a Provider Customer Service Call and Chat Representative.

Key Responsibilities

• Serve as the advocate for providers by resolving issues and providing support through calls and chats
• Triage and address inquiries from healthcare professionals regarding benefits, billing, and authorizations
• Collaborate with internal partners to ensure timely resolution of issues and promote self-service digital tools

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience with a focus on analyzing and solving customer concerns
• Experience with computer systems and the ability to navigate complex software
• Availability to work full-time, including potential overtime, weekends, and holidays