Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I to serve as the primary liaison for customers, agents, and clients throughout the United States and Canada.

Key Responsibilities

• Respond to inquiries from customers, agents, and clients via phone and web channels, ensuring resolution and satisfaction
• Process policy documentation and related records accurately to support efficient workflow
• Maintain the security of sensitive data and adhere to company standards regarding customer and system information

Required Qualifications

• High school diploma or GED equivalent
• Minimum of 6 months of experience in a customer service environment
• Familiarity with standard business software (email, spreadsheets, word processing, internet browsers)
• Fluency in English (speaking, spelling, and grammar)