Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - SCA (Remote).

Key Responsibilities

• Support the Medicare Appeal process by answering calls and resolving customer inquiries
• Utilize automated systems for data entry and information retrieval
• Investigate and resolve customer problems while adhering to corporate policies

Required Qualifications

• High School diploma or equivalent
• Ability to research and resolve issues related to Medicaid program eligibility
• PC proficiency, including Microsoft Office Suite
• 2+ years of customer service experience in a call center environment preferred
• General knowledge of eligibility verification and medical coding preferred