Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Call Center).

Key Responsibilities

• Ensure high levels of customer service and accuracy for plan benefits
• Evaluate communications from members and providers, processing requests accordingly
• Act as the primary contact for plan benefit questions for internal and external customers

Required Qualifications, Training, and Education

• High School Diploma or equivalent required
• Two years of professional customer service experience required
• Experience in a health plan setting preferred
• Familiarity with State and Federal rules and regulations (including Medicare and Medicaid) preferred