Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Phone Agent (100% remote).

Key Responsibilities

• Provide exceptional customer support, handle inquiries, and resolve issues to ensure customer satisfaction
• Gather customer information thoroughly and efficiently to assess and fulfill their needs
• Educate customers where applicable to solve concerns during the initial call

Required Qualifications

• 2+ years of experience in a call center or help desk capacity required; financial service experience preferred
• High School diploma, GED, or equivalent required
• Ability to navigate multiple systems and computer screens while engaging with customers over the phone
• Proficient in customer service software and tech applications such as Microsoft Office/Teams, SABA, and Ultipro
• Willingness to work a flexible schedule and accept constructive feedback