Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support and services to participants in an employment and training project.

Key Responsibilities

• Answer incoming calls and assist consumers in accordance with performance standards and privacy policies
• Track and document inquiries, complete associated tasks, and meet quality assurance metrics
• Facilitate requests for materials, refer consumers to appropriate entities, and escalate issues as needed

Required Qualifications

• High school diploma or GED required
• 0-6 months of relevant professional experience or equivalent combination of education and experience
• Ability to work between the hours of 8:00am - 5:00pm Mountain Time
• Must have a reliable home office setup with high-speed internet service