Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

• Answer incoming calls from customers and identify the reason for the call
• Determine proper solutions for customers, make recommendations, and schedule appointments
• Transfer calls to the appropriate group and process cancellation requests as needed

Required Qualifications

• High School Diploma or equivalent
• Minimum of 1 year of customer service experience
• Basic knowledge of computer applications
• Availability to work a schedule that ends no later than 10 PM Eastern Time
• Internet service with a minimum of 25mbps upload and download speed