Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide contact center support to clients' Early Out Service patients.

Key Responsibilities

• Handle escalated patient calls and de-escalate situations effectively
• Work directly in multiple client systems and across various communication channels
• Mentor new employees and develop proficiency in accounts receivable management procedures

Required Qualifications

• High School Diploma or equivalent combination of education and relevant experience
• Ability to work independently and as part of a team
• Strong organizational, multi-tasking, and time-management skills
• Detail-oriented with the ability to follow through on issues to resolution