Customer Service Representative

Job Summary

A company is looking for a Customer Service Rep (Call Center - REMOTE).

Key Responsibilities

• Provide call center support and respond to inquiries regarding benefits, eligibility, claims, and billing for military members and medical providers
• Handle an average of 80 inbound calls and written inquiries daily, ensuring accurate and clear responses
• Process correspondence and resolve complex TRICARE-related inquiries while maintaining confidentiality and accuracy

Required Qualifications

• U.S. citizenship is required due to Department of Defense restrictions
• High School Diploma or GED or equivalent experience
• 1 or more years of customer service experience in a fast-paced call center environment
• Proficiency in Microsoft Office Suite and customer service software
• Ability to multitask and manage time effectively in a high-volume environment