Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support the Federal Emergency Management Agency (FEMA) in a remote capacity.

Key Responsibilities

• Collect and enter data from customers and clients into the central database
• Respond to incoming calls and make occasional outbound calls regarding FEMA assistance
• Maintain and update the database system while ensuring quality assurance metrics are met

Required Qualifications

• High School Diploma or GED required
• At least six months of customer service, secretarial, or telemarketing experience required
• Ability to pass a federal background check
• Experience with call center telephony equipment preferred
• Must be a US Citizen and reside in the contiguous US