Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative II in San Antonio.

Key Responsibilities

• Provide technical and customer service support, troubleshoot technical issues, and educate patients on CareLink and/or LINQ products
• Conduct follow-up calls with patients and customers, documenting feedback and troubleshooting actions
• Meet or exceed key performance metrics such as quality, courtesy, and expertise as defined by management

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years of call center or customer service experience
• Experience in a high-volume call center environment, ideally in a technical troubleshooting helpdesk role
• Ability to navigate multiple software programs and screens simultaneously
• Knowledge of HIPAA and other FDA regulations is a plus