Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative for the West Coast, working remotely.

Key Responsibilities:

• Provide support to customers and Territory Managers by answering calls and emails, processing orders, and tracking deliveries
• Resolve customer order issues, including delivery discrepancies and back orders, ensuring customer satisfaction
• Participate in training programs and communicate regularly with internal departments regarding order updates and issues

Required Qualifications:

• High School diploma or GED required; college degree preferred
• Minimum of 2 years' customer service experience, with knowledge of shipping procedures and inventory control
• Call center experience is a plus
• Proficient in MS Windows and Office applications
• Familiarity with maintaining a customer database and internet navigation