Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

• Provide technical and customer service support, troubleshoot issues, and educate patients on products
• Document customer feedback and troubleshooting actions accurately during calls
• Conduct follow-up calls with patients and meet key performance metrics

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years of call center or customer service experience
• Experience in a technical troubleshooting helpdesk role
• Ability to navigate multiple software programs simultaneously
• Experience in the medical device or medical industry is a plus