Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to work remotely in the USA.

Key Responsibilities

• Handle member inquiries regarding various services and issues
• Document all incoming contacts and respond to complex calls
• Promote customer service excellence and resolve complaints in accordance with established procedures

Required Qualifications

• High School Diploma or equivalent required
• Minimum of two years of call center or customer service experience, preferably in healthcare
• Must be flexible to work weekends and late shifts
• Internet must be hardwired with strong speed; a quiet workspace is required
• Attendance is mandatory during training and for the first 90 days of employment