Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to handle billing issues and complaints.

Key Responsibilities

• Investigate, analyze, and resolve consumer and commercial billing issues and complaints
• Negotiate and authorize billing settlements within established limits
• Document and report on billing issues and present resolution options to customers

Required Qualifications

• Experience in customer service or related field
• Ability to negotiate and resolve billing issues
• Familiarity with billing processes and systems
• Strong analytical skills
• High school diploma or equivalent; further education is a plus