Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answering questions and resolving issues based on incoming calls from members
• Researching issues using multiple applications to assist members
• Providing customers with related information to answer unasked questions regarding their plans and benefits

Required Qualifications

• 1 year of customer service experience in a transaction-based environment
• Ability to manage multiple tasks in a high-volume environment
• Secure home office location for handling sensitive information
• High school diploma or equivalent
• Must be able to work independently and complete virtual training