Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to work in a temporary remote position.

Key Responsibilities

• Answer incoming calls and process customer orders
• Resolve complaints and troubleshoot issues to find solutions
• Document customer interactions and track call types

Required Qualifications

• High school diploma (higher education degree preferred)
• 1+ years of customer service, call center, or hospitality experience
• Strong computer navigation skills and proficiency in MS Office (Word & Excel)
• Previous experience in IT support or help desk is preferred
• Knowledge of the optical industry or bilingual skills (French a plus)