Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide contact center support to clients and patients.

Key Responsibilities

• Meet production standards for inbound and outbound calls
• Maintain quality customer service by adhering to company policies and procedures
• Assist callers with medical billing questions and process payments while ensuring confidentiality

Required Qualifications

• High School Diploma or equivalent combination of education and relevant experience
• Strong organizational, multi-tasking, and time-management skills
• Ability to work independently and as part of a team
• Willingness to participate in company education opportunities
• Commitment to maintaining customer information confidentiality