Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support to clients and patients in a remote setting.

Key Responsibilities

• Meet production and quality assurance standards for inbound and outbound calls
• Maintain quality customer service by following company and customer-specific policies
• Assist callers with medical billing questions and process payments while ensuring confidentiality

Required Qualifications

• High School Diploma or equivalent combination of education and relevant experience
• Strong organizational, multi-tasking, and time-management skills
• Ability to act independently and collaboratively as a team member
• Willingness to participate in company education opportunities to enhance job knowledge
• Commitment to maintaining confidentiality of customer information